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Q&A

Are there parking spaces available?

We do not have customer parking.
For the customers who came by car, please use the pay parking located in front of the hotel. (42 spots)

I’m in a wheelchair, is it possible to stay there?

You will need to have an assistant accompany you.

Is it a Universal Design facility?

We are sorry, it is not.

Are there smoking rooms / spaces?

There is a smoking space outside on the ground floor of the facility.

I have some food allergies / preferences. Are you able to be flexible according to my preference?

We will try our best to meet your preferences. Please let us know the details when making a reservation.

Are you able to provide vegetarian meals?

We will try our best to meet your preferences. Please let us know the details when making a reservation.

Is Wi-Fi available?

Free Wi-Fi is available in the facility.

From when will I have to pay cancellation fees?

We will charge you a 20% cancellation fee on the day before of a check-in date.
You will be charged 20% of the accommodation fee the day before cancellation, 80% with a notification for the day of, and 100% without a notification the day of.
For groups that reserved more than five rooms, 30% of the accommodation fee will be charged as a cancellation fee starting from 20 days prior to the check-in date.
Also, 20% of the accommodation fee will be charged for 10 – 20 days prior to the stay, 50% for 2 -9 days, 80% for the day before, and 100% the day of.

We will be there on our anniversary. Is it possible for you to prepare items such as cakes? And please let me know if there are any special provisions you can offer regarding my anniversary.

We have decorated cakes with messages, flower bouquets, and flower arrangements ready for you. Please feel free to let us know your preferences and budget.
If there are any other requests, please don’t hesitate to let us know. We will try to give you the best suggestions that we can.

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Guests
1 adults
0 children